Consumer Reports: Ford Quality Among the Best

DEARBORN — Already producing world-class initial quality, Ford now is the only U.S. domestic automaker with world-class reliability, according to Consumer Reports, which released details Tuesday of its 2009 Annual Car Reliability Survey.

The magazine's news release heralded the company’s quality improvement, stating in the headline that "Ford Secures Place Among World's Most Reliable Carmakers." 

According to the Consumer Reports release, "Ford's sustained production of vehicles that are as dependable – or better than – some of the industry's best dispels the notion that only Japanese manufacturers make reliable cars.  Other than the Toyota Prius, the reliability of the 4-cylinder Fusion and Milan ranks higher than that of any other family sedan.  Both of those Ford Motor Company products continue to beat the Honda Accord and Toyota Camry, while the upscale Lincoln MKZ tops its rivals, the Acura TL and Lexus ES."

David Champion, senior director of Consumer Reports' Automotive Test Center, had additional praise for Ford's trio of mid-size sedans.   

"It's rare for Consumer Reports to see family sedans from domestic carmakers continue to beat the reliability scores of such highly regarded Japanese models as the Camry and Accord," said Champion in the news release.

Overall, about 90 percent of Ford, Lincoln and Mercury products were rated average or better reliability in the Consumer Reports survey.   

"The Ford team has a commitment to be world class in quality, and we’ve made consistent strides over the last five years," said Bennie Fowler, group vice president, Ford Global Quality.  "Today is a great day for us and for our customers, to have such a highly regarded third party – Consumer Reports — recognize us for what we already know." 

The Ford Mustang V-6 was among the most reliable vehicles in the "Sporty Cars/Coupes and Convertibles" category.  The new Ford Flex also performed well in the study. 

Consumer Reports says its 2009 reliability survey is based on responses on more than 1.4 million vehicles owned or leased by subscribers to the magazine or its Web site.  The survey was conducted in the spring of 2009 and covers model years 2000 to 2009.

Information obtained from Ford Motor Company.

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